Returns & Exchanges

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 hours after your online order is finalized.
  • If you cancel your order during this 24 hour period, your money will be refunded.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.

We reserve the right to reject any order, at our discretion.

All returns for modification will be the responsibility of the customer. Return Packaging, shipping costs, 10% restocking fee, and any other expenses will be the responsibility of the customer. If it is determined that has made a mistake with your product, we will provide a return merchandise authorization (RMA) to you via email within five (3) business days.

Please email us at or call us at (727) 264-7000